---
title: "Support - Tripisa"
description: "Get help with the Tripisa app on Google TV and Android TV."
url: "https://tripisa.com/support.md"
html_url: "https://tripisa.com/support.html"
last_updated: "2026-06-26"
app_package: "com.tvshuru.voyager"
---

# Support

We're here to help you get the most out of Tripisa.

## Frequently Asked Questions

### What devices does Tripisa support?

Tripisa works on Google TV and Android TV devices running Android 5.0 (API 21) or higher. This includes smart TVs from Sony, TCL, Hisense, and streaming devices like Chromecast with Google TV.

### Is Tripisa free?

Yes, Tripisa is completely free to use. There are no subscriptions, in-app purchases, or hidden fees.

### Do I need to create an account?

No. Tripisa does not require any account creation, login, or personal information to use.

### The app is not loading or shows a blank screen

Try these steps:

1. Check your internet connection.
2. Go to Settings -> Apps -> Tripisa -> Clear cache.
3. Restart your TV device.
4. Uninstall and reinstall the app from Google Play.

### How do I navigate the app?

Use your TV remote's directional pad (D-pad) to navigate. Press the center/select button to choose items. Press the back button to go to the previous screen.

### How do I delete my data?

All data is stored locally on your device. Go to Settings -> Apps -> Tripisa -> Clear data, or uninstall the app. See the Data Deletion page for detailed instructions.

### Content is buffering or playing slowly

This is usually due to your internet connection. Tripisa requires a stable internet connection for streaming. We recommend at least 5 Mbps for smooth playback.

## Contact

### General Support

For app issues, feedback, or feature requests:

- Email: support@tripisa.com

### Privacy Concerns

For privacy-related queries or data rights under the DPDP Act:

- Email: privacy@tripisa.com
- Response time: within 30 days

## App Information

- App name: Tripisa
- Package: com.tvshuru.voyager
- Platform: Google TV / Android TV
- Minimum Android version: 5.0 (Lollipop)
- Current version: 1.1

## Links

- Homepage: https://tripisa.com/
- Data Deletion: https://tripisa.com/deletion.html
- Privacy Policy: https://tripisa.com/privacy.html
- Terms of Service: https://tripisa.com/terms.html